Office of the Independent Adjudicator (OIA) Annual Report

This report details the number of cases the OIA has reviewed over the past year, including examples relating to course delivery, and the impact of Covid-19.

This OIA annual report shows it received 2,604 complaints in 2020, 10% more than 2019. Of these, 43% concerned service issues, including facilities, teaching time and academic supervision, and disruption caused by the coronavirus pandemic.

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